Luna is here to listen — not to diagnose.
Luna is an AI companion, not a therapist, psychologist, or counsellor. Conversations with Luna are not a substitute for professional mental health care, and do not constitute a clinical or therapeutic relationship.
What Luna Is
Luna is an AI-powered companion available through Emergen24 that provides:
- •A safe, non-judgmental space to express your thoughts and feelings
- •Emotional support and compassionate listening
- •General wellness guidance and coping strategies
- •Information and resources about mental health topics
What Luna Is NOT
Luna cannot and should not be used for:
- ✕Clinical diagnosis of mental health conditions
- ✕Treatment or therapeutic intervention
- ✕Emergency or crisis intervention (in place of professional help)
- ✕Medical or psychiatric advice
- ✕A replacement for therapy or counselling
If You're in Crisis
If you are experiencing a mental health crisis, suicidal thoughts, or need urgent support, please reach out to professional resources immediately:
0800 456 789
Toll-free, 24/7 mental health support
0861 322 322
24-hour crisis support
31393
Text when you can't call
Luna's Limitations
As an AI system, Luna has inherent limitations:
- •Cannot access your medical or mental health history
- •Cannot prescribe medication or provide medical advice
- •Cannot guarantee confidentiality in the same way a licensed professional can
- •May make errors or provide incomplete information
- •Cannot form a therapeutic relationship
When to Seek Professional Help
You should consult with a mental health professional if you experience persistent sadness, anxiety, suicidal thoughts, thoughts of self-harm, severe depression, trauma symptoms, substance abuse concerns, or any symptoms that interfere with your daily functioning. A licensed therapist, counsellor, or psychologist can provide proper assessment, diagnosis, and treatment.
By using Luna, you acknowledge that you understand these limitations and agree to seek professional mental health support when needed. You take full responsibility for decisions made based on conversations with Luna.
By using Luna you agree to our Terms of Service and Privacy Policy.
Contact Us
For any questions about this policy, please contact our Information Officer:
Email: privacy@emergen24.co.za
WhatsApp: +27 64 611 5037
Registered Address:
Emergen24 (Pty) Ltd
37 Magwa Crescent, Waterfall City
Midrand, Gauteng, 2090
South Africa